We at ISMS Connect have no interest in collecting data from you, that we don’t need to fulfill our service.
See below what type of data we handle and why. Feel free to inquire us any time with your question regarding privacy.
– Christopher Eller, owner of ISMS Connect –
Below you find a description of each data processing procedure as well as a detailed description of the legal basis for the data collect as well as the retention times.
Regarding Retention: Please note that our system backups may contain your personal data. So if the retention time expires or you delete your account, it may take additional 30 days until all information is completely gone from our backup systems.
If you contact us (for example to get an offer or information about our product) by e-mail or the contact forms provided, the information you provide will be stored in order to answer your request and help you with additional requests. We will link multiple requests in our Helpdesk System and our customer database based on the sender e-mail to better understand your request and your project.
If you use the contact bubble in the right corner, our service provider Helpscout will additionally receive your IP and the help articles you clicked to help us link your request to your previous requests from you and to understand what problem you where facing.
If you order some of our services, the information you provide is used to process your order and write an invoice. As we offer subscription and user accounts, this information is retained as long your account is existent to allow reordering or renewing your subscription. Your IP address will be saved together with your order to protect us against fraud through incorrect orders.
Retention: Until you delete your account. Please note that legal storage obligations may extend the period of time during which we store your data because order data, especially invoices must be retained for about 10 years. In this case, we will restrict the processing of the data and delete it after expiry of the obligation to retain it.
A distinction is made between “first party cookies” (cookies that come directly from our website) and “third party cookies” (cookies that come from a third party such as our web analysis service providers) – which are not used by us.
All cookies used are listed in “Cookies we use”. If a “*” is used, this means that there may be several cookies in your browser, which start with the same character string but serve the same function.
Below you can find a detailed description of the legal basis for the data collect as well as the retention times.
Essential cookies enable basic functions and are necessary for the proper functioning of the website. All cookies are essential for maintaining the correct function of the website and therefore are first-party cookies (delivered by our server).